Eye on Business: Local Bank Named Among Top Community Lenders in Country
For the last year and a half, Tioga-Franklin Savings Bank has worked to reinvent its business platform in order to be able to compete with larger, more modernized institutions. And it has done so successfully. Founded in 1873, Tioga-Franklin was recently named one of the top 75 community bank lenders in the country by the Independent Community Bankers of America (ICBA).
/Thomas Beck
Tioga-Franklin has begun to offer numerous products and services that many other banks already provide their customers, but what sets Tioga-Franklin apart from its competitors is its ability to cultivate real and meaningful relationships with each and every one of its customers.
“When [our customers] call here, they can speak to whomever they want, directly and instantly,” said Compliance Officer and Systems Administrator Lindsay Butler, who has played a pivotal role in the bank’s transformation.
President and CEO of Tioga-Franklin John T. Coleman was hired in March last year. It was he who foresaw the bank’s potential for growth and initiated the revolution of its platform.
“We are focused on providing our customers with all the benefits of a large bank while maintaining our heritage as a personalized, customer-friendly institution,” said Coleman. “At Tioga-Franklin, you can expect to develop a personalized relationship with your banker that you simply can’t get at larger banks.”
Tioga-Franklin now offers, among many other programs and services, free checking, reimbursement of foreign ATM fees, debit cards and online banking. Each customer is free to choose between a high interest rate account or a cashback rewards account. Interest rates can reach two percent under particular conditions. Customers can also receive up to three percent cashback on purchases made with their debit cards.
“We’ve really wanted to increase relevance and get our name out there because I don’t think there’s any reason why we can’t offer the same things that the bigger banks do,” Butler said.
Tioga-Franklin Savings Bank is an FDIC-insured, SBA-approved lender. It is located in Fishtown at 320 East Girard Avenue.
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